basa7's Privacy Policy

01 Introduction & Consent

By using the basa7 platform, you agree to the terms described in this privacy policy. We are committed to creating a safe, transparent, and trustworthy environment for users in Bangladesh.

This privacy policy explains what information basa7 collects, why it collects it, how it is used, and what your rights are. Please read it carefully. If you disagree with any part of this policy, stop using our services and contact our support team.

This policy applies to our website, mobile app (where applicable), and any other digital services operated under the basa7 brand.

02 What Information We Collect

basa7 collects two types of information: information you provide directly, and technical information collected automatically.

A. Information You Provide Directly

During account registration and management, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Mobile number and email address
• Residential address
• National ID card or passport details (for identity verification)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Messages and attachments you send when contacting support

B. Information Collected Automatically

When you use the basa7 platform, the following information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Login time, time spent on site, and a list of pages visited
• Game play history, bet amounts, and results
• Transaction history (deposits and withdrawals)
• Information collected from cookies and similar tracking technologies

03 Purpose of Data Use

basa7 uses your information only for the legitimate purposes listed below. We never use your information unnecessarily or without authorisation.

• Account Management: To create, manage, and secure your account.
• Identity Verification: To run KYC (Know Your Customer) processes that prevent fraud, money laundering, and access by minors.
• Transaction Processing: To complete deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, or bank transfer.
• Customer Support: To resolve your issues via live chat or email.
• Service Improvement: To review your experience and improve the quality of the platform.
• Relevant Communications: To send important account updates and security notifications.
• Legal Obligations: To maintain records required for legal compliance and dispute resolution.
• Responsible Gaming: To identify problematic gaming behaviour and provide you with the necessary support.

04 Data Sharing & Third Parties

basa7 never sells your personal information. However, in certain situations it may be necessary to share limited information with trusted third parties.

Valid Reasons for Sharing Data

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking institutions receive only the information needed to complete transactions.
• Technology Partners: Technology providers who help operate the platform, working under strict confidentiality agreements.
• Game Providers: Game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft receive only the information required for game-related purposes.
• Legal Authorities: Providing information to authorities when required by court order or legal obligation.
• Corporate Restructuring: In the event of a company merger or acquisition, where you will be notified in advance.

Your information is not shared with any third party for purposes other than those listed above.

05 Data Security Measures

basa7 uses industry-standard security technology to protect your information. Our platform is secured with SSL (Secure Socket Layer) encryption, which encrypts every exchange of data between you and our servers.

Our Security Protocols

• All sensitive data (passwords, financial information) is stored in encrypted form.
• Regular security reviews and vulnerability assessments are conducted.
• Server access is strictly controlled — only authorised staff can access the relevant data.
• Suspicious activity is automatically detected and blocked.
• Two-Factor Authentication is supported.

However, no method of transmitting or storing data over the internet is entirely risk-free. We work to ensure the highest level of protection, but we also ask you to keep your password confidential and to notify us immediately if you notice anything suspicious.

06 Cookies & Tracking Technologies

Cookies and similar technologies are used on the basa7 website. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure core functionality.
• Functional Cookies: To remember your preferences (such as language selection).
• Analytical Cookies: To analyse platform usage and improve the quality of our services.

You can control or delete cookies at any time from your browser settings. Please note that disabling essential cookies may cause some features of the platform to not work properly.

07 Data Retention Period

basa7 does not retain your information longer than necessary. Retention periods are determined based on the type of data and legal requirements.

• Account Information: For as long as the account is active and for a specified period after closure as required by law.
• Financial Transaction Records: For the period required to meet legal obligations.
• Support Communications: For a reasonable period after issue resolution and for any necessary review.
• Technical Logs: For a limited period for security and performance review.

If a legal dispute or investigation is ongoing after an account is closed, the relevant data will be retained for as long as necessary.

08 Your Rights & Controls

As a basa7 user, you have the following rights regarding your personal information:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data in certain circumstances (except where legal obligations apply).
• Right to Restrict Processing: The right to request that the use of your data be limited in certain circumstances.
• Right to Portability: The right to receive your data in a convenient, machine-readable format.
• Right to Object: The right to object to the processing of your data for specific purposes.
• Right to Withdraw Consent: Where data is processed on the basis of consent, the right to withdraw that consent at any time.

To exercise any of the rights listed above, please contact us. We will respond to your request as quickly as possible and in all cases within the legally required timeframe.

09 Protection of Minors

basa7 follows a strict policy to protect minors. This platform is for those aged 21 and above only. We do not intentionally collect information from any minor.

If we find that a minor has registered using false information, we will immediately close that account and delete all associated data.

If you believe a minor is using basa7, please notify our support team immediately.

10 Policy Changes & Updates

basa7 may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, we will notify you in advance by email or through the platform.

Continued use of the platform after changes have been made indicates that you have accepted the new policy. We therefore recommend that you visit this page regularly.

11 Complaints & Contact

If you have any questions, concerns, or complaints regarding your privacy, please contact us. Our dedicated support team is available 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: 24/7 directly from the platform
• Email: [email protected]

We will take any privacy-related request seriously and act accordingly. basa7 believes that user trust is our most valuable asset — and protecting that trust is our responsibility.